Evaluating User Feedback for an Artificial Intelligence–Enabled, Cognitive Behavioral Therapy–Based Mental Health App (Wysa): Qualitative Thematic Analysis

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This qualitative thematic analysis examines 7,929 Google Play Store reviews for Wysa, an AI-enabled cognitive behavioral therapy app, to assess user experiences regarding acceptability, usability, usefulness, and integration. The study identifies key themes such as the app's nonjudgmental interface and privacy features, noting that the majority of feedback was positive. It also categorizes four predominant types of users who provide feedback, highlighting how digital tools may expand access to mental health support.

ID
d56a896385dc4c72
Source org
PubMed Central
Author
Tanya Malik, Adrian Jacques H. Ambrose (Columbia University), Chaitali Sinha
Published
2022-03-06
OA status
gold
DOI
10.2196/35668
PMID
Not recorded
PMCID
Not recorded
Citations
77

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BibTeX

@article{allodium:d56a896385dc4c72,
  title = {Evaluating User Feedback for an Artificial Intelligence–Enabled, Cognitive Behavioral Therapy–Based Mental Health App (Wysa): Qualitative Thematic Analysis},
  author = {Tanya Malik and Adrian Jacques H. Ambrose and Chaitali Sinha},
  year = {2022},
  journal = {PubMed Central},
  doi = {10.2196/35668},
  url = {https://doi.org/10.2196/35668}
}

RIS

TY  - JOUR
TI  - Evaluating User Feedback for an Artificial Intelligence–Enabled, Cognitive Behavioral Therapy–Based Mental Health App (Wysa): Qualitative Thematic Analysis
AU  - Malik, Tanya
AU  - Ambrose, Adrian Jacques H.
AU  - Sinha, Chaitali
PY  - 2022
PB  - PubMed Central
DO  - 10.2196/35668
UR  - https://doi.org/10.2196/35668
ER  -

APA

Malik, T., Ambrose, A. J. H., & Sinha, C. (2022). Evaluating User Feedback for an Artificial Intelligence–Enabled, Cognitive Behavioral Therapy–Based Mental Health App (Wysa): Qualitative Thematic Analysis. PubMed Central. https://doi.org/10.2196/35668

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