Improving Service Quality in Public Transportation in Brazil: How Bus Companies are Simplifying Quality Management Systems and Strategic Planning to Increase Service Level?
- DOI
- 10.1007/978-3-319-22756-6_59
- Published
- 2015
- Container
- IFIP Advances in Information and Communication Technology
- Publisher
- Springer International Publishing
- Open access
- unknown
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Cite this work
BibTeX
@article{allodium:10.1007/978-3-319-22756-6_59,
title = {Improving Service Quality in Public Transportation in Brazil: How Bus Companies are Simplifying Quality Management Systems and Strategic Planning to Increase Service Level?},
author = {Helcio Raymundo and João Gilberto Mendes dos Reis and Pedro L. O. Costa Neto and Oduvaldo Vendrametto and Emerson Rodolfo Abraham and Marcos O. Morais and Carla C. Parizi and Sivanilza Teixeira Machado and Helton R. O. Silva and Antônio S. Brejão},
year = {2015},
journal = {IFIP Advances in Information and Communication Technology},
doi = {10.1007/978-3-319-22756-6_59},
url = {https://doi.org/10.1007/978-3-319-22756-6_59}
}RIS
TY - JOUR TI - Improving Service Quality in Public Transportation in Brazil: How Bus Companies are Simplifying Quality Management Systems and Strategic Planning to Increase Service Level? AU - Helcio Raymundo AU - João Gilberto Mendes dos Reis AU - Pedro L. O. Costa Neto AU - Oduvaldo Vendrametto AU - Emerson Rodolfo Abraham AU - Marcos O. Morais AU - Carla C. Parizi AU - Sivanilza Teixeira Machado AU - Helton R. O. Silva AU - Antônio S. Brejão PY - 2015 JO - IFIP Advances in Information and Communication Technology DO - 10.1007/978-3-319-22756-6_59 UR - https://doi.org/10.1007/978-3-319-22756-6_59 ER -
APA
Raymundo, H., Reis, J. G. M. D., Neto, P. L. O. C., Vendrametto, O., Abraham, E. R., Morais, M. O., Parizi, C. C., Machado, S. T., Silva, H. R. O., & Brejão, A. S. (2015). Improving Service Quality in Public Transportation in Brazil: How Bus Companies are Simplifying Quality Management Systems and Strategic Planning to Increase Service Level?. IFIP Advances in Information and Communication Technology. https://doi.org/10.1007/978-3-319-22756-6_59
Source records
- crossref · retrieved 2026-11-04T12:26:44.599Z