Key Factors in Achieving Service Level Agreements (SLA) for Information Technology (IT) Incident Resolution

Ajaya K. Swain, Valeria R. Garza

Open source

DOI: 10.1007/s10796-022-10266-5
Published: 2022-03-23
Container: Information Systems Frontiers
Publisher: Springer Science and Business Media LLC
Open access: unknown

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Cite this work

BibTeX

@article{allodium:10.1007/s10796-022-10266-5,
  title = {Key Factors in Achieving Service Level Agreements (SLA) for Information Technology (IT) Incident Resolution},
  author = {Ajaya K. Swain and Valeria R. Garza},
  year = {2022},
  journal = {Information Systems Frontiers},
  doi = {10.1007/s10796-022-10266-5},
  url = {https://doi.org/10.1007/s10796-022-10266-5}
}

RIS

TY  - JOUR
TI  - Key Factors in Achieving Service Level Agreements (SLA) for Information Technology (IT) Incident Resolution
AU  - Ajaya K. Swain
AU  - Valeria R. Garza
PY  - 2022
JO  - Information Systems Frontiers
DO  - 10.1007/s10796-022-10266-5
UR  - https://doi.org/10.1007/s10796-022-10266-5
ER  -

APA

Swain, A. K., & Garza, V. R. (2022). Key Factors in Achieving Service Level Agreements (SLA) for Information Technology (IT) Incident Resolution. Information Systems Frontiers. https://doi.org/10.1007/s10796-022-10266-5

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crossref · retrieved 2026-09-26T14:10:53.262Z