Understanding complaint behavior in mobile banking: A psychological and AI-based analysis of emotional drivers.

Li L, Choo WC, Datta RK, Sabuj MMI, Hossain MS

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DOI: 10.1016/j.actpsy.2026.106435
Published: 2026 Apr
Container: Acta psychologica
Publisher: Not recorded
Open access: no

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Cite this work

BibTeX

@article{allodium:10.1016/j.actpsy.2026.106435,
  title = {Understanding complaint behavior in mobile banking: A psychological and AI-based analysis of emotional drivers.},
  author = {Li L and Choo WC and Datta RK and Sabuj MMI and Hossain MS},
  year = {2026},
  journal = {Acta psychologica},
  doi = {10.1016/j.actpsy.2026.106435},
  url = {https://doi.org/10.1016/j.actpsy.2026.106435}
}

RIS

TY  - JOUR
TI  - Understanding complaint behavior in mobile banking: A psychological and AI-based analysis of emotional drivers.
AU  - Li L
AU  - Choo WC
AU  - Datta RK
AU  - Sabuj MMI
AU  - Hossain MS
PY  - 2026
JO  - Acta psychologica
DO  - 10.1016/j.actpsy.2026.106435
UR  - https://doi.org/10.1016/j.actpsy.2026.106435
ER  -

APA

L, L., WC, C., RK, D., MMI, S., & MS, H. (2026). Understanding complaint behavior in mobile banking: A psychological and AI-based analysis of emotional drivers.. Acta psychologica. https://doi.org/10.1016/j.actpsy.2026.106435

Source records

pubmed · retrieved 2026-09-26T17:04:49.125Z
europe-pmc · retrieved 2026-09-26T17:04:49.110Z
doaj · retrieved 2026-09-26T17:04:49.099Z