Impact of virtual presence of others on social media service recovery evaluations: A cross-cultural perspective

Sanchayan Sengupta, Md Rokonuzzaman, Anand Kumar Jaiswal, Raffaele Filieri

Open source

DOI: 10.1016/j.jbusres.2025.115245
Published: 2025-03
Container: Journal of Business Research
Publisher: Elsevier BV
Open access: unknown

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Cite this work

BibTeX

@article{allodium:10.1016/j.jbusres.2025.115245,
  title = {Impact of virtual presence of others on social media service recovery evaluations: A cross-cultural perspective},
  author = {Sanchayan Sengupta and Md Rokonuzzaman and Anand Kumar Jaiswal and Raffaele Filieri},
  year = {2025},
  journal = {Journal of Business Research},
  doi = {10.1016/j.jbusres.2025.115245},
  url = {https://doi.org/10.1016/j.jbusres.2025.115245}
}

RIS

TY  - JOUR
TI  - Impact of virtual presence of others on social media service recovery evaluations: A cross-cultural perspective
AU  - Sanchayan Sengupta
AU  - Md Rokonuzzaman
AU  - Anand Kumar Jaiswal
AU  - Raffaele Filieri
PY  - 2025
JO  - Journal of Business Research
DO  - 10.1016/j.jbusres.2025.115245
UR  - https://doi.org/10.1016/j.jbusres.2025.115245
ER  -

APA

Sengupta, S., Rokonuzzaman, M., Jaiswal, A. K., & Filieri, R. (2025). Impact of virtual presence of others on social media service recovery evaluations: A cross-cultural perspective. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2025.115245

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crossref · retrieved 2026-09-25T13:15:13.158Z