Proposal and validation of a theoretical model of customer retention determinants in a service environment

Giancarlo Dal Bó, Gabriel Sperandio Milan, Deonir De Toni

Open source

DOI: 10.1016/j.rauspm.2017.06.004
Published: 2018-04
Container: RAUSP Management Journal
Publisher: Emerald
Open access: unknown

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Cite this work

BibTeX

@article{allodium:10.1016/j.rauspm.2017.06.004,
  title = {Proposal and validation of a theoretical model of customer retention determinants in a service environment},
  author = {Giancarlo Dal Bó and Gabriel Sperandio Milan and Deonir De Toni},
  year = {2018},
  journal = {RAUSP Management Journal},
  doi = {10.1016/j.rauspm.2017.06.004},
  url = {https://doi.org/10.1016/j.rauspm.2017.06.004}
}

RIS

TY  - JOUR
TI  - Proposal and validation of a theoretical model of customer retention determinants in a service environment
AU  - Giancarlo Dal Bó
AU  - Gabriel Sperandio Milan
AU  - Deonir De Toni
PY  - 2018
JO  - RAUSP Management Journal
DO  - 10.1016/j.rauspm.2017.06.004
UR  - https://doi.org/10.1016/j.rauspm.2017.06.004
ER  -

APA

Bó, G. D., Milan, G. S., & Toni, D. D. (2018). Proposal and validation of a theoretical model of customer retention determinants in a service environment. RAUSP Management Journal. https://doi.org/10.1016/j.rauspm.2017.06.004

Source records

crossref · retrieved 2026-09-25T10:49:36.702Z