Service quality in a public agency: same expectations but different perceptions by employees, managers, and customers
- DOI
- 10.1016/s1084-8568(01)00040-2
- Published
- 2001-01
- Container
- Journal of Quality Management
- Publisher
- Elsevier BV
- Open access
- unknown
Credibility signals
uncertain Score 64/100 under policy 1.0.0. This is a metadata assessment, not a judgment of the paper's conclusions.
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Cite this work
BibTeX
@article{allodium:10.1016/s1084-8568-01-00040-2,
title = {Service quality in a public agency: same expectations but different perceptions by employees, managers, and customers},
author = {Mary Gowan and John Seymour and Santiago Ibarreche and Charles Lackey},
year = {2001},
journal = {Journal of Quality Management},
doi = {10.1016/s1084-8568(01)00040-2},
url = {https://doi.org/10.1016/s1084-8568(01)00040-2}
}RIS
TY - JOUR TI - Service quality in a public agency: same expectations but different perceptions by employees, managers, and customers AU - Mary Gowan AU - John Seymour AU - Santiago Ibarreche AU - Charles Lackey PY - 2001 JO - Journal of Quality Management DO - 10.1016/s1084-8568(01)00040-2 UR - https://doi.org/10.1016/s1084-8568(01)00040-2 ER -
APA
Gowan, M., Seymour, J., Ibarreche, S., & Lackey, C. (2001). Service quality in a public agency: same expectations but different perceptions by employees, managers, and customers. Journal of Quality Management. https://doi.org/10.1016/s1084-8568(01)00040-2
Source records
- crossref · retrieved 2026-09-25T15:22:52.565Z