Analyzing the impact of service provider empowerment on perceptions of service quality inside an organization

John C. Goodale, Melissa Koerner, Jennifer Roney

Open source

DOI: 10.1016/s1084-8568(97)90003-1
Published: 1997-01
Container: Journal of Quality Management
Publisher: Elsevier BV
Open access: unknown

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Cite this work

BibTeX

@article{allodium:10.1016/s1084-8568-97-90003-1,
  title = {Analyzing the impact of service provider empowerment on perceptions of service quality inside an organization},
  author = {John C. Goodale and Melissa Koerner and Jennifer Roney},
  year = {1997},
  journal = {Journal of Quality Management},
  doi = {10.1016/s1084-8568(97)90003-1},
  url = {https://doi.org/10.1016/s1084-8568(97)90003-1}
}

RIS

TY  - JOUR
TI  - Analyzing the impact of service provider empowerment on perceptions of service quality inside an organization
AU  - John C. Goodale
AU  - Melissa Koerner
AU  - Jennifer Roney
PY  - 1997
JO  - Journal of Quality Management
DO  - 10.1016/s1084-8568(97)90003-1
UR  - https://doi.org/10.1016/s1084-8568(97)90003-1
ER  -

APA

Goodale, J. C., Koerner, M., & Roney, J. (1997). Analyzing the impact of service provider empowerment on perceptions of service quality inside an organization. Journal of Quality Management. https://doi.org/10.1016/s1084-8568(97)90003-1

Source records

crossref · retrieved 2026-09-26T18:05:27.763Z