The influence of AI service robots’ humorous response strategies on consumer forgiveness following service failure

Zhaoji Yu, Hao Deng, Yun Cao

Open source

DOI: 10.1038/s41598-025-24368-y
Published: 2025-11-18
Container: Scientific Reports
Publisher: Springer Science and Business Media LLC
Open access: unknown

Credibility signals

uncertain Score 64/100 under policy 1.0.0. This is a metadata assessment, not a judgment of the paper's conclusions.

Show all credibility signals

supportingDOI registered: A matching record was returned by Crossref. Source: Crossref; license: CC0 metadata
supportingDOI resolves: A matching record was returned by Crossref. Source: Crossref; license: CC0 metadata
not scoredDirectory of Open Access Journals: No matching DOAJ record was present in this response. No allow-list match; this is not evidence of low credibility. Source: DOAJ; license: CC0
not scoredMEDLINE indexed: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredOpenAlex core source: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredKnown publisher allow-list: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredROR affiliation: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredRetraction Watch retraction: No retraction notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch expression of concern: No expression of concern notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch correction: No correction notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch reinstatement: No reinstatement notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredOpen access status: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredPublication license: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredPublication version: A publication version was supplied but is not scored. Source: Normalized work metadata; license: Caller-provided; provenance license not supplied to scorer
supportingMetadata completeness: All 6 scored descriptive metadata groups are present. Source: Normalized work metadata; license: Caller-provided; provenance license not supplied to scorer

Cite this work

BibTeX

@article{allodium:10.1038/s41598-025-24368-y,
  title = {The influence of AI service robots’ humorous response strategies on consumer forgiveness following service failure},
  author = {Zhaoji Yu and Hao Deng and Yun Cao},
  year = {2025},
  journal = {Scientific Reports},
  doi = {10.1038/s41598-025-24368-y},
  url = {https://doi.org/10.1038/s41598-025-24368-y}
}

RIS

TY  - JOUR
TI  - The influence of AI service robots’ humorous response strategies on consumer forgiveness following service failure
AU  - Zhaoji Yu
AU  - Hao Deng
AU  - Yun Cao
PY  - 2025
JO  - Scientific Reports
DO  - 10.1038/s41598-025-24368-y
UR  - https://doi.org/10.1038/s41598-025-24368-y
ER  -

APA

Yu, Z., Deng, H., & Cao, Y. (2025). The influence of AI service robots’ humorous response strategies on consumer forgiveness following service failure. Scientific Reports. https://doi.org/10.1038/s41598-025-24368-y

Source records

crossref · retrieved 2026-09-25T21:28:28.192Z