Building user trust in AI chatbots for customer service through human-like cues and perceived reliability.

Wang S, Fatima N, Shahbaz M, Asif M

DOI: 10.1038/s41598-026-38179-2
Published: 2026 Feb 9
Container: Scientific reports
Publisher: Not recorded
Open access: yes

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limited evidence Score 45/100 under policy 1.0.0. This is a metadata assessment, not a judgment of the paper's conclusions.

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Cite this work

BibTeX

@article{allodium:10.1038/s41598-026-38179-2,
  title = {Building user trust in AI chatbots for customer service through human-like cues and perceived reliability.},
  author = {Wang S and Fatima N and Shahbaz M and Asif M},
  year = {2026},
  journal = {Scientific reports},
  doi = {10.1038/s41598-026-38179-2},
  url = {https://doi.org/10.1038/s41598-026-38179-2}
}

RIS

TY  - JOUR
TI  - Building user trust in AI chatbots for customer service through human-like cues and perceived reliability.
AU  - Wang S
AU  - Fatima N
AU  - Shahbaz M
AU  - Asif M
PY  - 2026
JO  - Scientific reports
DO  - 10.1038/s41598-026-38179-2
UR  - https://doi.org/10.1038/s41598-026-38179-2
ER  -

APA

S, W., N, F., M, S., & M, A. (2026). Building user trust in AI chatbots for customer service through human-like cues and perceived reliability.. Scientific reports. https://doi.org/10.1038/s41598-026-38179-2

Source records

pubmed · retrieved 2026-09-25T12:38:21.818Z