The effect of customer incivility on proactive customer service performance mediated by emotional exhaustion and moderated by proactive personality.
- DOI
- 10.1038/s41598-026-57984-3
- Published
- 2026 Jun 19
- Container
- Scientific reports
- Publisher
- Not recorded
- Open access
- yes
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limited evidence Score 45/100 under policy 1.0.0. This is a metadata assessment, not a judgment of the paper's conclusions.
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Cite this work
BibTeX
@article{allodium:10.1038/s41598-026-57984-3,
title = {The effect of customer incivility on proactive customer service performance mediated by emotional exhaustion and moderated by proactive personality.},
author = {Wang Q and Sun S and Yan Z and Niu Y},
year = {2026},
journal = {Scientific reports},
doi = {10.1038/s41598-026-57984-3},
url = {https://doi.org/10.1038/s41598-026-57984-3}
}RIS
TY - JOUR TI - The effect of customer incivility on proactive customer service performance mediated by emotional exhaustion and moderated by proactive personality. AU - Wang Q AU - Sun S AU - Yan Z AU - Niu Y PY - 2026 JO - Scientific reports DO - 10.1038/s41598-026-57984-3 UR - https://doi.org/10.1038/s41598-026-57984-3 ER -
APA
Q, W., S, S., Z, Y., & Y, N. (2026). The effect of customer incivility on proactive customer service performance mediated by emotional exhaustion and moderated by proactive personality.. Scientific reports. https://doi.org/10.1038/s41598-026-57984-3
Source records
- pubmed · retrieved 2026-09-25T12:00:27.359Z