Maintaining and Improving Virtual Call Centers for Public Health: The CUNY Recovery Corps Experience

Srividhya Sharma, Valerie El-Alfi, Danielle Greene

Open source

DOI: 10.1097/phh.0000000000001959
Published: 2024-09-20
Container: Journal of Public Health Management & Practice
Publisher: Ovid Technologies (Wolters Kluwer Health)
Open access: unknown

Credibility signals

uncertain Score 64/100 under policy 1.0.0. This is a metadata assessment, not a judgment of the paper's conclusions.

Show all credibility signals

supportingDOI registered: A matching record was returned by Crossref. Source: Crossref; license: CC0 metadata
supportingDOI resolves: A matching record was returned by Crossref. Source: Crossref; license: CC0 metadata
not scoredDirectory of Open Access Journals: No matching DOAJ record was present in this response. No allow-list match; this is not evidence of low credibility. Source: DOAJ; license: CC0
not scoredMEDLINE indexed: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredOpenAlex core source: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredKnown publisher allow-list: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredROR affiliation: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredRetraction Watch retraction: No retraction notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch expression of concern: No expression of concern notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch correction: No correction notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch reinstatement: No reinstatement notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredOpen access status: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredPublication license: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredPublication version: A publication version was supplied but is not scored. Source: Normalized work metadata; license: Caller-provided; provenance license not supplied to scorer
supportingMetadata completeness: All 6 scored descriptive metadata groups are present. Source: Normalized work metadata; license: Caller-provided; provenance license not supplied to scorer

Cite this work

BibTeX

@article{allodium:10.1097/phh.0000000000001959,
  title = {Maintaining and Improving Virtual Call Centers for Public Health: The CUNY Recovery Corps Experience},
  author = {Srividhya Sharma and Valerie El-Alfi and Danielle Greene},
  year = {2024},
  journal = {Journal of Public Health Management \&amp; Practice},
  doi = {10.1097/phh.0000000000001959},
  url = {https://doi.org/10.1097/phh.0000000000001959}
}

RIS

TY  - JOUR
TI  - Maintaining and Improving Virtual Call Centers for Public Health: The CUNY Recovery Corps Experience
AU  - Srividhya Sharma
AU  - Valerie El-Alfi
AU  - Danielle Greene
PY  - 2024
JO  - Journal of Public Health Management &amp; Practice
DO  - 10.1097/phh.0000000000001959
UR  - https://doi.org/10.1097/phh.0000000000001959
ER  -

APA

Sharma, S., El-Alfi, V., & Greene, D. (2024). Maintaining and Improving Virtual Call Centers for Public Health: The CUNY Recovery Corps Experience. Journal of Public Health Management & Practice. https://doi.org/10.1097/phh.0000000000001959

Source records

crossref · retrieved 2026-09-26T19:20:41.254Z