The goals, questions, indicators, measures (GQIM) approach to the measurement of customer satisfaction with e‐commerce Web sites

Andrew Boyd

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DOI: 10.1108/00012530210441728
Published: 2002-06-01
Container: Aslib Proceedings
Publisher: Emerald
Open access: unknown

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Cite this work

BibTeX

@article{allodium:10.1108/00012530210441728,
  title = {The goals, questions, indicators, measures (GQIM) approach to the measurement of customer satisfaction with e‐commerce Web sites},
  author = {Andrew Boyd},
  year = {2002},
  journal = {Aslib Proceedings},
  doi = {10.1108/00012530210441728},
  url = {https://doi.org/10.1108/00012530210441728}
}

RIS

TY  - JOUR
TI  - The goals, questions, indicators, measures (GQIM) approach to the measurement of customer satisfaction with e‐commerce Web sites
AU  - Andrew Boyd
PY  - 2002
JO  - Aslib Proceedings
DO  - 10.1108/00012530210441728
UR  - https://doi.org/10.1108/00012530210441728
ER  -

APA

Boyd, A. (2002). The goals, questions, indicators, measures (GQIM) approach to the measurement of customer satisfaction with e‐commerce Web sites. Aslib Proceedings. https://doi.org/10.1108/00012530210441728

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crossref · retrieved 2026-11-10T15:00:16.212Z