Anger, catharsis, and purchasing behavior following aggressive customer complaints

Roger Bennett

Open source

DOI: 10.1108/07363769710166774
Published: 1997-04-01
Container: Journal of Consumer Marketing
Publisher: Emerald
Open access: unknown

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Cite this work

BibTeX

@article{allodium:10.1108/07363769710166774,
  title = {Anger, catharsis, and purchasing behavior following aggressive customer complaints},
  author = {Roger Bennett},
  year = {1997},
  journal = {Journal of Consumer Marketing},
  doi = {10.1108/07363769710166774},
  url = {https://doi.org/10.1108/07363769710166774}
}

RIS

TY  - JOUR
TI  - Anger, catharsis, and purchasing behavior following aggressive customer complaints
AU  - Roger Bennett
PY  - 1997
JO  - Journal of Consumer Marketing
DO  - 10.1108/07363769710166774
UR  - https://doi.org/10.1108/07363769710166774
ER  -

APA

Bennett, R. (1997). Anger, catharsis, and purchasing behavior following aggressive customer complaints. Journal of Consumer Marketing. https://doi.org/10.1108/07363769710166774

Source records

crossref · retrieved 2026-09-25T03:33:42.478Z