Customer switching resistance (CSR)

Gilles N'Goala

DOI: 10.1108/09564230710826278
Published: 2007-10-16
Container: International Journal of Service Industry Management
Publisher: Not recorded
Open access: no

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limited evidence Score 43/100 under policy 1.0.0. This is a metadata assessment, not a judgment of the paper's conclusions.

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Cite this work

BibTeX

@article{allodium:10.1108/09564230710826278,
  title = {Customer switching resistance (CSR)},
  author = {Gilles N'Goala},
  year = {2007},
  journal = {International Journal of Service Industry Management},
  doi = {10.1108/09564230710826278},
  url = {https://doi.org/10.1108/09564230710826278}
}

RIS

TY  - JOUR
TI  - Customer switching resistance (CSR)
AU  - Gilles N'Goala
PY  - 2007
JO  - International Journal of Service Industry Management
DO  - 10.1108/09564230710826278
UR  - https://doi.org/10.1108/09564230710826278
ER  -

APA

N'Goala, G. (2007). Customer switching resistance (CSR). International Journal of Service Industry Management. https://doi.org/10.1108/09564230710826278

Source records

hal · retrieved 2026-11-10T19:11:43.277Z