The Contribution of Information Technology to Call Center Productivity

Rolande Marciniak, Cécile Clergeau, Frantz Rowe

DOI: 10.1108/09593841111182278
Published: 2011
Container: Information Technology and People
Publisher: Not recorded
Open access: no

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Cite this work

BibTeX

@article{allodium:10.1108/09593841111182278,
  title = {The Contribution of Information Technology to Call Center Productivity},
  author = {Rolande Marciniak and Cécile Clergeau and Frantz Rowe},
  year = {2011},
  journal = {Information Technology and People},
  doi = {10.1108/09593841111182278},
  url = {https://doi.org/10.1108/09593841111182278}
}

RIS

TY  - JOUR
TI  - The Contribution of Information Technology to Call Center Productivity
AU  - Rolande Marciniak
AU  - Cécile Clergeau
AU  - Frantz Rowe
PY  - 2011
JO  - Information Technology and People
DO  - 10.1108/09593841111182278
UR  - https://doi.org/10.1108/09593841111182278
ER  -

APA

Marciniak, R., Clergeau, C., & Rowe, F. (2011). The Contribution of Information Technology to Call Center Productivity. Information Technology and People. https://doi.org/10.1108/09593841111182278

Source records

hal · retrieved 2026-09-25T06:37:20.863Z