Exploring user perceptions of customer-centricity in chatbot interactions: a multi-method study in the healthcare sector.
- DOI
- 10.1108/ijhcqa-09-2025-0132
- Published
- 2026 Nov 10
- Container
- International journal of health care quality assurance
- Publisher
- Not recorded
- Open access
- unknown
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Cite this work
BibTeX
@article{allodium:10.1108/ijhcqa-09-2025-0132,
title = {Exploring user perceptions of customer-centricity in chatbot interactions: a multi-method study in the healthcare sector.},
author = {Singh N and Panigrahi RR and Gupta R and Rao KVVMS},
year = {2026},
journal = {International journal of health care quality assurance},
doi = {10.1108/ijhcqa-09-2025-0132},
url = {https://doi.org/10.1108/ijhcqa-09-2025-0132}
}RIS
TY - JOUR TI - Exploring user perceptions of customer-centricity in chatbot interactions: a multi-method study in the healthcare sector. AU - Singh N AU - Panigrahi RR AU - Gupta R AU - Rao KVVMS PY - 2026 JO - International journal of health care quality assurance DO - 10.1108/ijhcqa-09-2025-0132 UR - https://doi.org/10.1108/ijhcqa-09-2025-0132 ER -
APA
N, S., RR, P., R, G., & KVVMS, R. (2026). Exploring user perceptions of customer-centricity in chatbot interactions: a multi-method study in the healthcare sector.. International journal of health care quality assurance. https://doi.org/10.1108/ijhcqa-09-2025-0132
Source records
- pubmed · retrieved 2026-11-10T14:27:20.350Z