Impact of failure severity levels on satisfaction and behavior: from the perspectives of justice theory and regulatory focus theory
- DOI
- 10.1108/jcm-06-2022-5412
- Published
- 2023-04-11
- Container
- Journal of Consumer Marketing
- Publisher
- Not recorded
- Open access
- no
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Cite this work
BibTeX
@article{allodium:10.1108/jcm-06-2022-5412,
title = {Impact of failure severity levels on satisfaction and behavior: from the perspectives of justice theory and regulatory focus theory},
author = {Sarabjit Kaur Sidhu and Fon Sim Ong and M.S. Balaji},
year = {2023},
journal = {Journal of Consumer Marketing},
doi = {10.1108/jcm-06-2022-5412},
url = {https://doi.org/10.1108/jcm-06-2022-5412}
}RIS
TY - JOUR TI - Impact of failure severity levels on satisfaction and behavior: from the perspectives of justice theory and regulatory focus theory AU - Sarabjit Kaur Sidhu AU - Fon Sim Ong AU - M.S. Balaji PY - 2023 JO - Journal of Consumer Marketing DO - 10.1108/jcm-06-2022-5412 UR - https://doi.org/10.1108/jcm-06-2022-5412 ER -
APA
Sidhu, S. K., Ong, F. S., & Balaji, M. (2023). Impact of failure severity levels on satisfaction and behavior: from the perspectives of justice theory and regulatory focus theory. Journal of Consumer Marketing. https://doi.org/10.1108/jcm-06-2022-5412
Source records
- hal · retrieved 2026-09-25T23:05:00.540Z