Making the customer experience journey more hedonic in a traditionally utilitarian service context: a case study

F. Ponsignon

DOI: 10.1108/josm-03-2021-0096
Published: 2023-03
Container: Journal of Service Management
Publisher: Not recorded
Open access: no

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Cite this work

BibTeX

@article{allodium:10.1108/josm-03-2021-0096,
  title = {Making the customer experience journey more hedonic in a traditionally utilitarian service context: a case study},
  author = {F. Ponsignon},
  year = {2023},
  journal = {Journal of Service Management},
  doi = {10.1108/josm-03-2021-0096},
  url = {https://doi.org/10.1108/josm-03-2021-0096}
}

RIS

TY  - JOUR
TI  - Making the customer experience journey more hedonic in a traditionally utilitarian service context: a case study
AU  - F. Ponsignon
PY  - 2023
JO  - Journal of Service Management
DO  - 10.1108/josm-03-2021-0096
UR  - https://doi.org/10.1108/josm-03-2021-0096
ER  -

APA

Ponsignon, F. (2023). Making the customer experience journey more hedonic in a traditionally utilitarian service context: a case study. Journal of Service Management. https://doi.org/10.1108/josm-03-2021-0096

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hal · retrieved 2026-09-26T18:22:30.354Z