The ultimate question? Evaluating the use of Net Promoter Score in healthcare: A systematic review

Corey Adams, Ramesh Walpola, Anthony M. Schembri, Reema Harrison

Open source

DOI: 10.1111/hex.13577
Published: 2022-08-19
Container: Health Expectations
Publisher: Wiley
Open access: unknown

Credibility signals

uncertain Score 64/100 under policy 1.0.0. This is a metadata assessment, not a judgment of the paper's conclusions.

Show all credibility signals

supportingDOI registered: A matching record was returned by Crossref. Source: Crossref; license: CC0 metadata
supportingDOI resolves: A matching record was returned by Crossref. Source: Crossref; license: CC0 metadata
not scoredDirectory of Open Access Journals: No matching DOAJ record was present in this response. No allow-list match; this is not evidence of low credibility. Source: DOAJ; license: CC0
not scoredMEDLINE indexed: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredOpenAlex core source: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredKnown publisher allow-list: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredROR affiliation: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredRetraction Watch retraction: No retraction notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch expression of concern: No expression of concern notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch correction: No correction notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch reinstatement: No reinstatement notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredOpen access status: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredPublication license: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredPublication version: A publication version was supplied but is not scored. Source: Normalized work metadata; license: Caller-provided; provenance license not supplied to scorer
supportingMetadata completeness: All 6 scored descriptive metadata groups are present. Source: Normalized work metadata; license: Caller-provided; provenance license not supplied to scorer

Cite this work

BibTeX

@article{allodium:10.1111/hex.13577,
  title = {The ultimate question? Evaluating the use of Net Promoter Score in healthcare: A systematic review},
  author = {Corey Adams and Ramesh Walpola and Anthony M. Schembri and Reema Harrison},
  year = {2022},
  journal = {Health Expectations},
  doi = {10.1111/hex.13577},
  url = {https://doi.org/10.1111/hex.13577}
}

RIS

TY  - JOUR
TI  - The ultimate question? Evaluating the use of Net Promoter Score in healthcare: A systematic review
AU  - Corey Adams
AU  - Ramesh Walpola
AU  - Anthony M. Schembri
AU  - Reema Harrison
PY  - 2022
JO  - Health Expectations
DO  - 10.1111/hex.13577
UR  - https://doi.org/10.1111/hex.13577
ER  -

APA

Adams, C., Walpola, R., Schembri, A. M., & Harrison, R. (2022). The ultimate question? Evaluating the use of Net Promoter Score in healthcare: A systematic review. Health Expectations. https://doi.org/10.1111/hex.13577

Source records

crossref · retrieved 2026-11-07T08:24:02.709Z