How Does Queueing Information in Pre-Sales Call Centers Affect Customer Repurchase Behavior

Tao Dai, Yidan Lu, Nikola Zivlak, Danijela Ciric Lalic, Bojan Lalic

Open source

DOI: 10.1142/s0217595924400062
Published: 2024-04-22
Container: Asia-Pacific Journal of Operational Research
Publisher: World Scientific Pub Co Pte Ltd
Open access: unknown

Credibility signals

uncertain Score 64/100 under policy 1.0.0. This is a metadata assessment, not a judgment of the paper's conclusions.

Show all credibility signals

supportingDOI registered: A matching record was returned by Crossref. Source: Crossref; license: CC0 metadata
supportingDOI resolves: A matching record was returned by Crossref. Source: Crossref; license: CC0 metadata
not scoredDirectory of Open Access Journals: No matching DOAJ record was present in this response. No allow-list match; this is not evidence of low credibility. Source: DOAJ; license: CC0
not scoredMEDLINE indexed: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredOpenAlex core source: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredKnown publisher allow-list: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredROR affiliation: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredRetraction Watch retraction: No retraction notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch expression of concern: No expression of concern notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch correction: No correction notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch reinstatement: No reinstatement notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredOpen access status: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredPublication license: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredPublication version: A publication version was supplied but is not scored. Source: Normalized work metadata; license: Caller-provided; provenance license not supplied to scorer
supportingMetadata completeness: All 6 scored descriptive metadata groups are present. Source: Normalized work metadata; license: Caller-provided; provenance license not supplied to scorer

Cite this work

BibTeX

@article{allodium:10.1142/s0217595924400062,
  title = {How Does Queueing Information in Pre-Sales Call Centers Affect Customer Repurchase Behavior},
  author = {Tao Dai and Yidan Lu and Nikola Zivlak and Danijela Ciric Lalic and Bojan Lalic},
  year = {2024},
  journal = {Asia-Pacific Journal of Operational Research},
  doi = {10.1142/s0217595924400062},
  url = {https://doi.org/10.1142/s0217595924400062}
}

RIS

TY  - JOUR
TI  - How Does Queueing Information in Pre-Sales Call Centers Affect Customer Repurchase Behavior
AU  - Tao Dai
AU  - Yidan Lu
AU  - Nikola Zivlak
AU  - Danijela Ciric Lalic
AU  - Bojan Lalic
PY  - 2024
JO  - Asia-Pacific Journal of Operational Research
DO  - 10.1142/s0217595924400062
UR  - https://doi.org/10.1142/s0217595924400062
ER  -

APA

Dai, T., Lu, Y., Zivlak, N., Lalic, D. C., & Lalic, B. (2024). How Does Queueing Information in Pre-Sales Call Centers Affect Customer Repurchase Behavior. Asia-Pacific Journal of Operational Research. https://doi.org/10.1142/s0217595924400062

Source records

crossref · retrieved 2026-09-25T03:27:44.901Z