Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering
- DOI
- 10.1145/3626772.3661370
- Published
- 2024-07-10
- Container
- Proceedings of the 47th International ACM SIGIR Conference on Research and Development in Information Retrieval
- Publisher
- ACM
- Open access
- unknown
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Cite this work
BibTeX
@article{allodium:10.1145/3626772.3661370,
title = {Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering},
author = {Zhentao Xu and Mark Jerome Cruz and Matthew Guevara and Tie Wang and Manasi Deshpande and Xiaofeng Wang and Zheng Li},
year = {2024},
journal = {Proceedings of the 47th International ACM SIGIR Conference on Research and Development in Information Retrieval},
doi = {10.1145/3626772.3661370},
url = {https://doi.org/10.1145/3626772.3661370}
}RIS
TY - JOUR TI - Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering AU - Zhentao Xu AU - Mark Jerome Cruz AU - Matthew Guevara AU - Tie Wang AU - Manasi Deshpande AU - Xiaofeng Wang AU - Zheng Li PY - 2024 JO - Proceedings of the 47th International ACM SIGIR Conference on Research and Development in Information Retrieval DO - 10.1145/3626772.3661370 UR - https://doi.org/10.1145/3626772.3661370 ER -
APA
Xu, Z., Cruz, M. J., Guevara, M., Wang, T., Deshpande, M., Wang, X., & Li, Z. (2024). Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering. Proceedings of the 47th International ACM SIGIR Conference on Research and Development in Information Retrieval. https://doi.org/10.1145/3626772.3661370
Source records
- crossref · retrieved 2026-09-25T01:00:02.100Z