RETRACTED: Service complaint identification in hotel social media: A two-step classification approach

Jiahua Jin, Lu Lu

DOI: 10.1177/0020720920928467
Published: 2020-05-31
Container: International Journal of Electrical Engineering & Education
Publisher: SAGE Publications
Open access: unknown

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Cite this work

BibTeX

@article{allodium:10.1177/0020720920928467,
  title = {RETRACTED: Service complaint identification in hotel social media: A two-step classification approach},
  author = {Jiahua Jin and Lu Lu},
  year = {2020},
  journal = {International Journal of Electrical Engineering \&amp; Education},
  doi = {10.1177/0020720920928467},
  url = {https://doi.org/10.1177/0020720920928467}
}

RIS

TY  - JOUR
TI  - RETRACTED: Service complaint identification in hotel social media: A two-step classification approach
AU  - Jiahua Jin
AU  - Lu Lu
PY  - 2020
JO  - International Journal of Electrical Engineering &amp; Education
DO  - 10.1177/0020720920928467
UR  - https://doi.org/10.1177/0020720920928467
ER  -

APA

Jin, J., & Lu, L. (2020). RETRACTED: Service complaint identification in hotel social media: A two-step classification approach. International Journal of Electrical Engineering & Education. https://doi.org/10.1177/0020720920928467

Source records

crossref · retrieved 2026-09-26T03:48:52.755Z