Customer Service Operations: A Gatekeeper Framework

Maqbool Dada, Brett Hathaway, Evgeny Kagan

Open source

DOI: 10.1177/10591478251326426
Published: 2025-03-28
Container: Production and Operations Management
Publisher: SAGE Publications
Open access: unknown

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Cite this work

BibTeX

@article{allodium:10.1177/10591478251326426,
  title = {Customer Service Operations: A Gatekeeper Framework},
  author = {Maqbool Dada and Brett Hathaway and Evgeny Kagan},
  year = {2025},
  journal = {Production and Operations Management},
  doi = {10.1177/10591478251326426},
  url = {https://doi.org/10.1177/10591478251326426}
}

RIS

TY  - JOUR
TI  - Customer Service Operations: A Gatekeeper Framework
AU  - Maqbool Dada
AU  - Brett Hathaway
AU  - Evgeny Kagan
PY  - 2025
JO  - Production and Operations Management
DO  - 10.1177/10591478251326426
UR  - https://doi.org/10.1177/10591478251326426
ER  -

APA

Dada, M., Hathaway, B., & Kagan, E. (2025). Customer Service Operations: A Gatekeeper Framework. Production and Operations Management. https://doi.org/10.1177/10591478251326426

Source records

crossref · retrieved 2026-09-25T14:40:38.769Z