Business process performance measurement: a structured literature review of indicators, measures and metrics

Amy Van Looy, Aygun Shafagatova

Open source

DOI: 10.1186/s40064-016-3498-1
Published: 2016-10-18
Container: SpringerPlus
Publisher: Springer Science and Business Media LLC
Open access: unknown

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Cite this work

BibTeX

@article{allodium:10.1186/s40064-016-3498-1,
  title = {Business process performance measurement: a structured literature review of indicators, measures and metrics},
  author = {Amy Van Looy and Aygun Shafagatova},
  year = {2016},
  journal = {SpringerPlus},
  doi = {10.1186/s40064-016-3498-1},
  url = {https://doi.org/10.1186/s40064-016-3498-1}
}

RIS

TY  - JOUR
TI  - Business process performance measurement: a structured literature review of indicators, measures and metrics
AU  - Amy Van Looy
AU  - Aygun Shafagatova
PY  - 2016
JO  - SpringerPlus
DO  - 10.1186/s40064-016-3498-1
UR  - https://doi.org/10.1186/s40064-016-3498-1
ER  -

APA

Looy, A. V., & Shafagatova, A. (2016). Business process performance measurement: a structured literature review of indicators, measures and metrics. SpringerPlus. https://doi.org/10.1186/s40064-016-3498-1

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crossref · retrieved 2026-09-26T03:29:31.981Z