Analysis of the Impact of Team-Based Organizations in Call Center Management

Oualid Jouini, Yves Dallery, Rabie Nait-Abdallah

Open source

DOI: 10.1287/mnsc.1070.0822
Published: 2008-02
Container: Management Science
Publisher: Institute for Operations Research and the Management Sciences (INFORMS)
Open access: unknown

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Cite this work

BibTeX

@article{allodium:10.1287/mnsc.1070.0822,
  title = {Analysis of the Impact of Team-Based Organizations in Call Center Management},
  author = {Oualid Jouini and Yves Dallery and Rabie Nait-Abdallah},
  year = {2008},
  journal = {Management Science},
  doi = {10.1287/mnsc.1070.0822},
  url = {https://doi.org/10.1287/mnsc.1070.0822}
}

RIS

TY  - JOUR
TI  - Analysis of the Impact of Team-Based Organizations in Call Center Management
AU  - Oualid Jouini
AU  - Yves Dallery
AU  - Rabie Nait-Abdallah
PY  - 2008
JO  - Management Science
DO  - 10.1287/mnsc.1070.0822
UR  - https://doi.org/10.1287/mnsc.1070.0822
ER  -

APA

Jouini, O., Dallery, Y., & Nait-Abdallah, R. (2008). Analysis of the Impact of Team-Based Organizations in Call Center Management. Management Science. https://doi.org/10.1287/mnsc.1070.0822

Source records

crossref · retrieved 2026-09-24T23:11:44.620Z