Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center

Benjamin Legros, Oualid Jouini, Ger Koole

Open source

DOI: 10.1287/msom.2019.0859
Published: 2021-09
Container: Manufacturing & Service Operations Management
Publisher: Institute for Operations Research and the Management Sciences (INFORMS)
Open access: unknown

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Cite this work

BibTeX

@article{allodium:10.1287/msom.2019.0859,
  title = {Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center},
  author = {Benjamin Legros and Oualid Jouini and Ger Koole},
  year = {2021},
  journal = {Manufacturing \&amp; Service Operations Management},
  doi = {10.1287/msom.2019.0859},
  url = {https://doi.org/10.1287/msom.2019.0859}
}

RIS

TY  - JOUR
TI  - Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center
AU  - Benjamin Legros
AU  - Oualid Jouini
AU  - Ger Koole
PY  - 2021
JO  - Manufacturing &amp; Service Operations Management
DO  - 10.1287/msom.2019.0859
UR  - https://doi.org/10.1287/msom.2019.0859
ER  -

APA

Legros, B., Jouini, O., & Koole, G. (2021). Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center. Manufacturing & Service Operations Management. https://doi.org/10.1287/msom.2019.0859

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crossref · retrieved 2026-11-10T07:59:43.526Z