Understanding Online Hotel Reviews Through Automated Text Analysis

Shawn Mankad, Hyunjeong “Spring” Han, Joel Goh, Srinagesh Gavirneni

Open source

DOI: 10.1287/serv.2016.0126
Published: 2016-06
Container: Service Science
Publisher: Institute for Operations Research and the Management Sciences (INFORMS)
Open access: unknown

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Cite this work

BibTeX

@article{allodium:10.1287/serv.2016.0126,
  title = {Understanding Online Hotel Reviews Through Automated Text Analysis},
  author = {Shawn Mankad and Hyunjeong “Spring” Han and Joel Goh and Srinagesh Gavirneni},
  year = {2016},
  journal = {Service Science},
  doi = {10.1287/serv.2016.0126},
  url = {https://doi.org/10.1287/serv.2016.0126}
}

RIS

TY  - JOUR
TI  - Understanding Online Hotel Reviews Through Automated Text Analysis
AU  - Shawn Mankad
AU  - Hyunjeong “Spring” Han
AU  - Joel Goh
AU  - Srinagesh Gavirneni
PY  - 2016
JO  - Service Science
DO  - 10.1287/serv.2016.0126
UR  - https://doi.org/10.1287/serv.2016.0126
ER  -

APA

Mankad, S., Han, H. “., Goh, J., & Gavirneni, S. (2016). Understanding Online Hotel Reviews Through Automated Text Analysis. Service Science. https://doi.org/10.1287/serv.2016.0126

Source records

crossref · retrieved 2026-11-07T17:57:20.655Z