The role of customer experience in the effect of online flow state on customer loyalty.

Ertemel AV, Civelek ME, Eroğlu Pektaş GÖ, Çemberci M.

Open source

DOI: 10.1371/journal.pone.0254685
Published: 2021-07-15
Container: PLoS One
Publisher: Not recorded
Open access: yes

Credibility signals

uncertain Score 53/100 under policy 1.0.0. This is a metadata assessment, not a judgment of the paper's conclusions.

Show all credibility signals

cautionDOI registered: No matching Crossref record was present in this response. Source: Crossref; license: CC0 metadata
cautionDOI resolves: No matching Crossref record was present in this response. Source: Crossref; license: CC0 metadata
supportingDirectory of Open Access Journals: A matching record was returned by DOAJ. Source: DOAJ; license: CC0
not scoredMEDLINE indexed: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredOpenAlex core source: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredKnown publisher allow-list: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredROR affiliation: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredRetraction Watch retraction: No retraction notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch expression of concern: No expression of concern notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch correction: No correction notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch reinstatement: No reinstatement notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
supportingOpen access status: Normalized open-access status: open. Source: Normalized work metadata; license: Caller-provided; provenance license not supplied to scorer
not scoredPublication license: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredPublication version: A publication version was supplied but is not scored. Source: Normalized work metadata; license: Caller-provided; provenance license not supplied to scorer
cautionMetadata completeness: 5 of 6 scored descriptive metadata groups are present; missing fields increase uncertainty. Source: Normalized work metadata; license: Caller-provided; provenance license not supplied to scorer

Cite this work

BibTeX

@article{allodium:10.1371/journal.pone.0254685,
  title = {The role of customer experience in the effect of online flow state on customer loyalty.},
  author = {Ertemel AV and  Civelek ME and  Eroğlu Pektaş GÖ and  Çemberci M.},
  year = {2021},
  journal = {PLoS One},
  doi = {10.1371/journal.pone.0254685},
  url = {https://doi.org/10.1371/journal.pone.0254685}
}

RIS

TY  - JOUR
TI  - The role of customer experience in the effect of online flow state on customer loyalty.
AU  - Ertemel AV
AU  -  Civelek ME
AU  -  Eroğlu Pektaş GÖ
AU  -  Çemberci M.
PY  - 2021
JO  - PLoS One
DO  - 10.1371/journal.pone.0254685
UR  - https://doi.org/10.1371/journal.pone.0254685
ER  -

APA

AV, E., ME, C., GÖ, E. P., & M., Ç. (2021). The role of customer experience in the effect of online flow state on customer loyalty.. PLoS One. https://doi.org/10.1371/journal.pone.0254685

Source records

europe-pmc · retrieved 2026-09-27T08:50:52.406Z
doaj · retrieved 2026-09-27T08:50:52.422Z