Value co-creation and customer satisfaction in last-mile delivery services: The roles of digital accessibility and delivery service quality

Wanyang Zhou, Leo D. Manansala, Alice Valerio, Xiaoting Sun

Open source

DOI: 10.1371/journal.pone.0359308
Published: 2026-10-06
Container: PLOS One
Publisher: Public Library of Science (PLoS)
Open access: unknown

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Cite this work

BibTeX

@article{allodium:10.1371/journal.pone.0359308,
  title = {Value co-creation and customer satisfaction in last-mile delivery services: The roles of digital accessibility and delivery service quality},
  author = {Wanyang Zhou and Leo D. Manansala and Alice Valerio and Xiaoting Sun},
  year = {2026},
  journal = {PLOS One},
  doi = {10.1371/journal.pone.0359308},
  url = {https://doi.org/10.1371/journal.pone.0359308}
}

RIS

TY  - JOUR
TI  - Value co-creation and customer satisfaction in last-mile delivery services: The roles of digital accessibility and delivery service quality
AU  - Wanyang Zhou
AU  - Leo D. Manansala
AU  - Alice Valerio
AU  - Xiaoting Sun
PY  - 2026
JO  - PLOS One
DO  - 10.1371/journal.pone.0359308
UR  - https://doi.org/10.1371/journal.pone.0359308
ER  -

APA

Zhou, W., Manansala, L. D., Valerio, A., & Sun, X. (2026). Value co-creation and customer satisfaction in last-mile delivery services: The roles of digital accessibility and delivery service quality. PLOS One. https://doi.org/10.1371/journal.pone.0359308

Source records

crossref · retrieved 2026-11-05T03:42:35.764Z