Application of a new service recovery communication mode : a quasi-experimental study

Yan Bao, Jie Yu, Chenxi Ye, Lili Yang

Open source

DOI: 10.21203/rs.3.rs-6875394/v1
Published: 2025-09-03
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Publisher: Springer Science and Business Media LLC
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Cite this work

BibTeX

@article{allodium:10.21203/rs.3.rs-6875394/v1,
  title = {Application of a new service recovery communication mode : a quasi-experimental study},
  author = {Yan Bao and Jie Yu and Chenxi Ye and Lili Yang},
  year = {2025},
  doi = {10.21203/rs.3.rs-6875394/v1},
  url = {https://doi.org/10.21203/rs.3.rs-6875394/v1}
}

RIS

TY  - JOUR
TI  - Application of a new service recovery communication mode : a quasi-experimental study
AU  - Yan Bao
AU  - Jie Yu
AU  - Chenxi Ye
AU  - Lili Yang
PY  - 2025
DO  - 10.21203/rs.3.rs-6875394/v1
UR  - https://doi.org/10.21203/rs.3.rs-6875394/v1
ER  -

APA

Bao, Y., Yu, J., Ye, C., & Yang, L. (2025). Application of a new service recovery communication mode : a quasi-experimental study. https://doi.org/10.21203/rs.3.rs-6875394/v1

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crossref · retrieved 2026-09-27T00:42:56.257Z