Humanizing the Machine: Anthropomorphism and the Uncanny Valley in AI-Mediated Service Recovery

Kaur A, Singh J.

DOI: 10.21203/rs.3.rs-6889879/v1
Published: 2025-06-18
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Cite this work

BibTeX

@article{allodium:10.21203/rs.3.rs-6889879/v1,
  title = {Humanizing the Machine: Anthropomorphism and the Uncanny Valley in AI-Mediated Service Recovery},
  author = {Kaur A and  Singh J.},
  year = {2025},
  doi = {10.21203/rs.3.rs-6889879/v1},
  url = {https://doi.org/10.21203/rs.3.rs-6889879/v1}
}

RIS

TY  - JOUR
TI  - Humanizing the Machine: Anthropomorphism and the Uncanny Valley in AI-Mediated Service Recovery
AU  - Kaur A
AU  -  Singh J.
PY  - 2025
DO  - 10.21203/rs.3.rs-6889879/v1
UR  - https://doi.org/10.21203/rs.3.rs-6889879/v1
ER  -

APA

A, K., & J., S. (2025). Humanizing the Machine: Anthropomorphism and the Uncanny Valley in AI-Mediated Service Recovery. https://doi.org/10.21203/rs.3.rs-6889879/v1

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europe-pmc · retrieved 2026-09-25T02:19:08.764Z