Implementation of balance scorecard and key performance indicator on customer service employee productivity

Caecilia Ruli, Heru Kristanto

Open source

DOI: 10.21303/2504-5571.2021.001988
Published: 2021-07-30
Container: EUREKA: Social and Humanities
Publisher: OU Scientific Route
Open access: unknown

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Cite this work

BibTeX

@article{allodium:10.21303/2504-5571.2021.001988,
  title = {Implementation of balance scorecard and key performance indicator on customer service employee productivity},
  author = {Caecilia Ruli and Heru Kristanto},
  year = {2021},
  journal = {EUREKA: Social and Humanities},
  doi = {10.21303/2504-5571.2021.001988},
  url = {https://doi.org/10.21303/2504-5571.2021.001988}
}

RIS

TY  - JOUR
TI  - Implementation of balance scorecard and key performance indicator on customer service employee productivity
AU  - Caecilia Ruli
AU  - Heru Kristanto
PY  - 2021
JO  - EUREKA: Social and Humanities
DO  - 10.21303/2504-5571.2021.001988
UR  - https://doi.org/10.21303/2504-5571.2021.001988
ER  -

APA

Ruli, C., & Kristanto, H. (2021). Implementation of balance scorecard and key performance indicator on customer service employee productivity. EUREKA: Social and Humanities. https://doi.org/10.21303/2504-5571.2021.001988

Source records

crossref · retrieved 2026-11-09T01:30:24.706Z