Predicting Call Abandonment in a Health Care Call Center Using Nonpersonal Operational Data: Machine Learning Study
- DOI
- 10.2196/88441
- Published
- 2026-08-31
- Container
- JMIR Medical Informatics
- Publisher
- JMIR Publications Inc.
- Open access
- unknown
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Cite this work
BibTeX
@article{allodium:10.2196/88441,
title = {Predicting Call Abandonment in a Health Care Call Center Using Nonpersonal Operational Data: Machine Learning Study},
author = {Hilmi Al-Shakhshir and Sara Kier and Dan Hoke and Stephanie Hoiriis and Mary-Ellen Vicinus and Ravi Thadhani and Anant Madabhushi},
year = {2026},
journal = {JMIR Medical Informatics},
doi = {10.2196/88441},
url = {https://doi.org/10.2196/88441}
}RIS
TY - JOUR TI - Predicting Call Abandonment in a Health Care Call Center Using Nonpersonal Operational Data: Machine Learning Study AU - Hilmi Al-Shakhshir AU - Sara Kier AU - Dan Hoke AU - Stephanie Hoiriis AU - Mary-Ellen Vicinus AU - Ravi Thadhani AU - Anant Madabhushi PY - 2026 JO - JMIR Medical Informatics DO - 10.2196/88441 UR - https://doi.org/10.2196/88441 ER -
APA
Al-Shakhshir, H., Kier, S., Hoke, D., Hoiriis, S., Vicinus, M., Thadhani, R., & Madabhushi, A. (2026). Predicting Call Abandonment in a Health Care Call Center Using Nonpersonal Operational Data: Machine Learning Study. JMIR Medical Informatics. https://doi.org/10.2196/88441
Source records
- crossref · retrieved 2026-09-24T17:13:45.222Z