Evaluation of a Clinical Protocol–Guided Chatbot to Support Telecarers in Diabetes Management: Embedded Mixed Methods Study

Rebecca Hui Shan Ong, Hong Choon Oh, Bryan Peide Choo, Linette Zhi Ai Tan, Melissa Hui Wen Gunn, Jin Wee Ng, Anne Ching Ching Teng, Sharon Yu Bing Ong, Angela Hwee Koon Ng, Winnie Yi Ling Soo, Yian Chin Lee, Halimah Binte Sarim, Geok Choo Lee, Junaidah Binte Ibrahim, Kryslyn Mei Ying Kae, Jinyang Wu, Zhengyuan Liu, Mojisola Erdt, Siti Umairah Md Salleh, Siti Maryam Binte Ahmad Subaidi, Sakinah Binte Yusof, Nabilah Binte Md Johan, Kavineshaan Ramdas, Jia Shern Ang, Qi Yuan Tay, Yong Mong Bee, Nancy F Chen, Pavitra Krishnaswamy, Joan Joo Ching Khoo

Open source

DOI: 10.2196/91058
Published: 2026-10-23
Container: Journal of Medical Internet Research
Publisher: JMIR Publications Inc.
Open access: unknown

Credibility signals

uncertain Score 64/100 under policy 1.0.0. This is a metadata assessment, not a judgment of the paper's conclusions.

Show all credibility signals

supportingDOI registered: A matching record was returned by Crossref. Source: Crossref; license: CC0 metadata
supportingDOI resolves: A matching record was returned by Crossref. Source: Crossref; license: CC0 metadata
not scoredDirectory of Open Access Journals: No matching DOAJ record was present in this response. No allow-list match; this is not evidence of low credibility. Source: DOAJ; license: CC0
not scoredMEDLINE indexed: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredOpenAlex core source: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredKnown publisher allow-list: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredROR affiliation: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredRetraction Watch retraction: No retraction notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch expression of concern: No expression of concern notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch correction: No correction notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch reinstatement: No reinstatement notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredOpen access status: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredPublication license: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredPublication version: A publication version was supplied but is not scored. Source: Normalized work metadata; license: Caller-provided; provenance license not supplied to scorer
supportingMetadata completeness: All 6 scored descriptive metadata groups are present. Source: Normalized work metadata; license: Caller-provided; provenance license not supplied to scorer

Cite this work

BibTeX

@article{allodium:10.2196/91058,
  title = {Evaluation of a Clinical Protocol–Guided Chatbot to Support Telecarers in Diabetes Management: Embedded Mixed Methods Study},
  author = {Rebecca Hui Shan Ong and Hong Choon Oh and Bryan Peide Choo and Linette Zhi Ai Tan and Melissa Hui Wen Gunn and Jin Wee Ng and Anne Ching Ching Teng and Sharon Yu Bing Ong and Angela Hwee Koon Ng and Winnie Yi Ling Soo and Yian Chin Lee and Halimah Binte Sarim and Geok Choo Lee and Junaidah Binte Ibrahim and Kryslyn Mei Ying Kae and Jinyang Wu and Zhengyuan Liu and Mojisola Erdt and Siti Umairah Md Salleh and Siti Maryam Binte Ahmad Subaidi and Sakinah Binte Yusof and Nabilah Binte Md Johan and Kavineshaan Ramdas and Jia Shern Ang and Qi Yuan Tay and Yong Mong Bee and Nancy F Chen and Pavitra Krishnaswamy and Joan Joo Ching Khoo},
  year = {2026},
  journal = {Journal of Medical Internet Research},
  doi = {10.2196/91058},
  url = {https://doi.org/10.2196/91058}
}

RIS

TY  - JOUR
TI  - Evaluation of a Clinical Protocol–Guided Chatbot to Support Telecarers in Diabetes Management: Embedded Mixed Methods Study
AU  - Rebecca Hui Shan Ong
AU  - Hong Choon Oh
AU  - Bryan Peide Choo
AU  - Linette Zhi Ai Tan
AU  - Melissa Hui Wen Gunn
AU  - Jin Wee Ng
AU  - Anne Ching Ching Teng
AU  - Sharon Yu Bing Ong
AU  - Angela Hwee Koon Ng
AU  - Winnie Yi Ling Soo
AU  - Yian Chin Lee
AU  - Halimah Binte Sarim
AU  - Geok Choo Lee
AU  - Junaidah Binte Ibrahim
AU  - Kryslyn Mei Ying Kae
AU  - Jinyang Wu
AU  - Zhengyuan Liu
AU  - Mojisola Erdt
AU  - Siti Umairah Md Salleh
AU  - Siti Maryam Binte Ahmad Subaidi
AU  - Sakinah Binte Yusof
AU  - Nabilah Binte Md Johan
AU  - Kavineshaan Ramdas
AU  - Jia Shern Ang
AU  - Qi Yuan Tay
AU  - Yong Mong Bee
AU  - Nancy F Chen
AU  - Pavitra Krishnaswamy
AU  - Joan Joo Ching Khoo
PY  - 2026
JO  - Journal of Medical Internet Research
DO  - 10.2196/91058
UR  - https://doi.org/10.2196/91058
ER  -

APA

Ong, R. H. S., Oh, H. C., Choo, B. P., Tan, L. Z. A., Gunn, M. H. W., Ng, J. W., Teng, A. C. C., Ong, S. Y. B., Ng, A. H. K., Soo, W. Y. L., Lee, Y. C., Sarim, H. B., Lee, G. C., Ibrahim, J. B., Kae, K. M. Y., Wu, J., Liu, Z., Erdt, M., Salleh, S. U. M., Subaidi, S. M. B. A., Yusof, S. B., Johan, N. B. M., Ramdas, K., Ang, J. S., Tay, Q. Y., Bee, Y. M., Chen, N. F., Krishnaswamy, P., & Khoo, J. J. C. (2026). Evaluation of a Clinical Protocol–Guided Chatbot to Support Telecarers in Diabetes Management: Embedded Mixed Methods Study. Journal of Medical Internet Research. https://doi.org/10.2196/91058

Source records

crossref · retrieved 2026-11-09T00:58:56.622Z