Approach with initiative or hold on passively? The impact of customer-perceived dependence on customer forgiveness in service failure.
- DOI
- 10.3389/fpsyg.2022.914024
- Published
- 2022-08-29
- Container
- Front Psychol
- Publisher
- Not recorded
- Open access
- yes
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limited evidence Score 45/100 under policy 1.0.0. This is a metadata assessment, not a judgment of the paper's conclusions.
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Cite this work
BibTeX
@article{allodium:10.3389/fpsyg.2022.914024,
title = {Approach with initiative or hold on passively? The impact of customer-perceived dependence on customer forgiveness in service failure.},
author = {Chen X and Guo S and Xiong J and Hao S.},
year = {2022},
journal = {Front Psychol},
doi = {10.3389/fpsyg.2022.914024},
url = {https://doi.org/10.3389/fpsyg.2022.914024}
}RIS
TY - JOUR TI - Approach with initiative or hold on passively? The impact of customer-perceived dependence on customer forgiveness in service failure. AU - Chen X AU - Guo S AU - Xiong J AU - Hao S. PY - 2022 JO - Front Psychol DO - 10.3389/fpsyg.2022.914024 UR - https://doi.org/10.3389/fpsyg.2022.914024 ER -
APA
X, C., S, G., J, X., & S., H. (2022). Approach with initiative or hold on passively? The impact of customer-perceived dependence on customer forgiveness in service failure.. Front Psychol. https://doi.org/10.3389/fpsyg.2022.914024
Source records
- europe-pmc · retrieved 2026-09-26T13:28:57.758Z