Positive emotional cues at work: how customer empowering behavior promotes proactive customer service via psychological safety

Wei Chen, Kai Yao, Zhaoying Fan

Open source

DOI: 10.3389/fpsyg.2026.1734905
Published: 2026-02-16
Container: Frontiers in Psychology
Publisher: Frontiers Media SA
Open access: unknown

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Cite this work

BibTeX

@article{allodium:10.3389/fpsyg.2026.1734905,
  title = {Positive emotional cues at work: how customer empowering behavior promotes proactive customer service via psychological safety},
  author = {Wei Chen and Kai Yao and Zhaoying Fan},
  year = {2026},
  journal = {Frontiers in Psychology},
  doi = {10.3389/fpsyg.2026.1734905},
  url = {https://doi.org/10.3389/fpsyg.2026.1734905}
}

RIS

TY  - JOUR
TI  - Positive emotional cues at work: how customer empowering behavior promotes proactive customer service via psychological safety
AU  - Wei Chen
AU  - Kai Yao
AU  - Zhaoying Fan
PY  - 2026
JO  - Frontiers in Psychology
DO  - 10.3389/fpsyg.2026.1734905
UR  - https://doi.org/10.3389/fpsyg.2026.1734905
ER  -

APA

Chen, W., Yao, K., & Fan, Z. (2026). Positive emotional cues at work: how customer empowering behavior promotes proactive customer service via psychological safety. Frontiers in Psychology. https://doi.org/10.3389/fpsyg.2026.1734905

Source records

crossref · retrieved 2026-09-25T19:53:14.418Z