Preventing escalation in customer service: immediate motivation and 4-week outcomes in a workplace deployment of LLM role-play training

Kazuhiro Shidara, Sho Iwasaki, Shuji Awai, Tomoe Iida, Tatsuya Yoshimura, Takahiro Yoshioka, Kyoko Shimada, Masayuki Kiriu, Takeshi Konno

Open source

DOI: 10.3389/frai.2026.1953650
Published: 2026-10-07
Container: Frontiers in Artificial Intelligence
Publisher: Frontiers Media SA
Open access: unknown

Credibility signals

uncertain Score 64/100 under policy 1.0.0. This is a metadata assessment, not a judgment of the paper's conclusions.

Show all credibility signals

supportingDOI registered: A matching record was returned by Crossref. Source: Crossref; license: CC0 metadata
supportingDOI resolves: A matching record was returned by Crossref. Source: Crossref; license: CC0 metadata
not scoredDirectory of Open Access Journals: No matching DOAJ record was present in this response. No allow-list match; this is not evidence of low credibility. Source: DOAJ; license: CC0
not scoredMEDLINE indexed: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredOpenAlex core source: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredKnown publisher allow-list: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredROR affiliation: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredRetraction Watch retraction: No retraction notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch expression of concern: No expression of concern notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch correction: No correction notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredRetraction Watch reinstatement: No reinstatement notice matched this DOI in the deployed snapshot. No matching event found; coverage may be incomplete. Source: Retraction Watch; license: CC BY 4.0
not scoredOpen access status: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredPublication license: Not checked or no result supplied; no credibility inference made. Source: No authority result supplied; license: Unknown
not scoredPublication version: A publication version was supplied but is not scored. Source: Normalized work metadata; license: Caller-provided; provenance license not supplied to scorer
supportingMetadata completeness: All 6 scored descriptive metadata groups are present. Source: Normalized work metadata; license: Caller-provided; provenance license not supplied to scorer

Cite this work

BibTeX

@article{allodium:10.3389/frai.2026.1953650,
  title = {Preventing escalation in customer service: immediate motivation and 4-week outcomes in a workplace deployment of LLM role-play training},
  author = {Kazuhiro Shidara and Sho Iwasaki and Shuji Awai and Tomoe Iida and Tatsuya Yoshimura and Takahiro Yoshioka and Kyoko Shimada and Masayuki Kiriu and Takeshi Konno},
  year = {2026},
  journal = {Frontiers in Artificial Intelligence},
  doi = {10.3389/frai.2026.1953650},
  url = {https://doi.org/10.3389/frai.2026.1953650}
}

RIS

TY  - JOUR
TI  - Preventing escalation in customer service: immediate motivation and 4-week outcomes in a workplace deployment of LLM role-play training
AU  - Kazuhiro Shidara
AU  - Sho Iwasaki
AU  - Shuji Awai
AU  - Tomoe Iida
AU  - Tatsuya Yoshimura
AU  - Takahiro Yoshioka
AU  - Kyoko Shimada
AU  - Masayuki Kiriu
AU  - Takeshi Konno
PY  - 2026
JO  - Frontiers in Artificial Intelligence
DO  - 10.3389/frai.2026.1953650
UR  - https://doi.org/10.3389/frai.2026.1953650
ER  -

APA

Shidara, K., Iwasaki, S., Awai, S., Iida, T., Yoshimura, T., Yoshioka, T., Shimada, K., Kiriu, M., & Konno, T. (2026). Preventing escalation in customer service: immediate motivation and 4-week outcomes in a workplace deployment of LLM role-play training. Frontiers in Artificial Intelligence. https://doi.org/10.3389/frai.2026.1953650

Source records

crossref · retrieved 2026-11-05T02:52:12.341Z