The Double-Edged Sword Effect of Government Chatbot Empathy on Citizens’ Continued Usage Intention

Xuesong Li, Yangying Zhou, Muqun Hu

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DOI: 10.3390/bs16071095
Published: 2026-07-02
Container: Behavioral Sciences
Publisher: MDPI AG
Open access: unknown

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Cite this work

BibTeX

@article{allodium:10.3390/bs16071095,
  title = {The Double-Edged Sword Effect of Government Chatbot Empathy on Citizens’ Continued Usage Intention},
  author = {Xuesong Li and Yangying Zhou and Muqun Hu},
  year = {2026},
  journal = {Behavioral Sciences},
  doi = {10.3390/bs16071095},
  url = {https://doi.org/10.3390/bs16071095}
}

RIS

TY  - JOUR
TI  - The Double-Edged Sword Effect of Government Chatbot Empathy on Citizens’ Continued Usage Intention
AU  - Xuesong Li
AU  - Yangying Zhou
AU  - Muqun Hu
PY  - 2026
JO  - Behavioral Sciences
DO  - 10.3390/bs16071095
UR  - https://doi.org/10.3390/bs16071095
ER  -

APA

Li, X., Zhou, Y., & Hu, M. (2026). The Double-Edged Sword Effect of Government Chatbot Empathy on Citizens’ Continued Usage Intention. Behavioral Sciences. https://doi.org/10.3390/bs16071095

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crossref · retrieved 2026-09-24T19:50:02.162Z