"Why Me?!" An Attribution Perspective on Employees' Flight-or-Fight Responses to Customer Mistreatment.

Fan L, Fan A, Chen L, Shao W

DOI: 10.3390/bs16081385
Published: 2026 Aug 12
Container: Behavioral sciences (Basel, Switzerland)
Publisher: Not recorded
Open access: yes

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limited evidence Score 45/100 under policy 1.0.0. This is a metadata assessment, not a judgment of the paper's conclusions.

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Cite this work

BibTeX

@article{allodium:10.3390/bs16081385,
  title = {"Why Me?!" An Attribution Perspective on Employees' Flight-or-Fight Responses to Customer Mistreatment.},
  author = {Fan L and Fan A and Chen L and Shao W},
  year = {2026},
  journal = {Behavioral sciences (Basel, Switzerland)},
  doi = {10.3390/bs16081385},
  url = {https://doi.org/10.3390/bs16081385}
}

RIS

TY  - JOUR
TI  - "Why Me?!" An Attribution Perspective on Employees' Flight-or-Fight Responses to Customer Mistreatment.
AU  - Fan L
AU  - Fan A
AU  - Chen L
AU  - Shao W
PY  - 2026
JO  - Behavioral sciences (Basel, Switzerland)
DO  - 10.3390/bs16081385
UR  - https://doi.org/10.3390/bs16081385
ER  -

APA

L, F., A, F., L, C., & W, S. (2026). "Why Me?!" An Attribution Perspective on Employees' Flight-or-Fight Responses to Customer Mistreatment.. Behavioral sciences (Basel, Switzerland). https://doi.org/10.3390/bs16081385

Source records

pubmed · retrieved 2026-09-25T14:31:38.282Z