The Effects of Chatbot Recovery Strategies and Anthropomorphic Image Type on Service Recovery Satisfaction: The Mediating Roles of Perceived Warmth and Competence
- DOI
- 10.3390/bs16091564
- Published
- 2026-09-03
- Container
- Behavioral Sciences
- Publisher
- MDPI AG
- Open access
- unknown
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Cite this work
BibTeX
@article{allodium:10.3390/bs16091564,
title = {The Effects of Chatbot Recovery Strategies and Anthropomorphic Image Type on Service Recovery Satisfaction: The Mediating Roles of Perceived Warmth and Competence},
author = {Ye Wang and Yaoqun Xu and Tung-Ju Wu},
year = {2026},
journal = {Behavioral Sciences},
doi = {10.3390/bs16091564},
url = {https://doi.org/10.3390/bs16091564}
}RIS
TY - JOUR TI - The Effects of Chatbot Recovery Strategies and Anthropomorphic Image Type on Service Recovery Satisfaction: The Mediating Roles of Perceived Warmth and Competence AU - Ye Wang AU - Yaoqun Xu AU - Tung-Ju Wu PY - 2026 JO - Behavioral Sciences DO - 10.3390/bs16091564 UR - https://doi.org/10.3390/bs16091564 ER -
APA
Wang, Y., Xu, Y., & Wu, T. (2026). The Effects of Chatbot Recovery Strategies and Anthropomorphic Image Type on Service Recovery Satisfaction: The Mediating Roles of Perceived Warmth and Competence. Behavioral Sciences. https://doi.org/10.3390/bs16091564
Source records
- crossref · retrieved 2026-09-26T14:46:16.765Z