AI Review Bots vs. Humans in Handling Negative Reviews: Who Builds More Trust?

Yizhen Wei, David (Jingjun) Xu, Kai Li

Open source

DOI: 10.3390/jtaer21030094
Published: 2026-03-22
Container: Journal of Theoretical and Applied Electronic Commerce Research
Publisher: MDPI AG
Open access: unknown

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Cite this work

BibTeX

@article{allodium:10.3390/jtaer21030094,
  title = {AI Review Bots vs. Humans in Handling Negative Reviews: Who Builds More Trust?},
  author = {Yizhen Wei and David (Jingjun) Xu and Kai Li},
  year = {2026},
  journal = {Journal of Theoretical and Applied Electronic Commerce Research},
  doi = {10.3390/jtaer21030094},
  url = {https://doi.org/10.3390/jtaer21030094}
}

RIS

TY  - JOUR
TI  - AI Review Bots vs. Humans in Handling Negative Reviews: Who Builds More Trust?
AU  - Yizhen Wei
AU  - David (Jingjun) Xu
AU  - Kai Li
PY  - 2026
JO  - Journal of Theoretical and Applied Electronic Commerce Research
DO  - 10.3390/jtaer21030094
UR  - https://doi.org/10.3390/jtaer21030094
ER  -

APA

Wei, Y., Xu, D. (., & Li, K. (2026). AI Review Bots vs. Humans in Handling Negative Reviews: Who Builds More Trust?. Journal of Theoretical and Applied Electronic Commerce Research. https://doi.org/10.3390/jtaer21030094

Source records

crossref · retrieved 2026-11-08T06:06:48.572Z