Examining the effect of retail service quality dimensions on customer satisfaction and loyalty: The case of the supermarket shopper

J. Beneke, C. Hayworth, R. Hobson, Z. Mia

Open source

DOI: 10.4102/ac.v12i1.129
Published: 2012-12-07
Container: Acta Commercii
Publisher: AOSIS
Open access: unknown

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Cite this work

BibTeX

@article{allodium:10.4102/ac.v12i1.129,
  title = {Examining the effect of retail service quality dimensions on customer satisfaction and loyalty: The case of the supermarket shopper},
  author = {J. Beneke and C. Hayworth and R. Hobson and Z. Mia},
  year = {2012},
  journal = {Acta Commercii},
  doi = {10.4102/ac.v12i1.129},
  url = {https://doi.org/10.4102/ac.v12i1.129}
}

RIS

TY  - JOUR
TI  - Examining the effect of retail service quality dimensions on customer satisfaction and loyalty: The case of the supermarket shopper
AU  - J. Beneke
AU  - C. Hayworth
AU  - R. Hobson
AU  - Z. Mia
PY  - 2012
JO  - Acta Commercii
DO  - 10.4102/ac.v12i1.129
UR  - https://doi.org/10.4102/ac.v12i1.129
ER  -

APA

Beneke, J., Hayworth, C., Hobson, R., & Mia, Z. (2012). Examining the effect of retail service quality dimensions on customer satisfaction and loyalty: The case of the supermarket shopper. Acta Commercii. https://doi.org/10.4102/ac.v12i1.129

Source records

crossref · retrieved 2026-09-25T13:50:32.560Z