Measuring customer satisfaction with the Gautrain during the COVID-19 pandemic using the service quality model

Douglas N. Raza, Tshepiso Koele, Morongoa G. Makhafola, Mpho M. Monyemangene

Open source

DOI: 10.4102/jtscm.v16i0.771
Published: 2022-10-26
Container: Journal of Transport and Supply Chain Management
Publisher: AOSIS
Open access: unknown

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Cite this work

BibTeX

@article{allodium:10.4102/jtscm.v16i0.771,
  title = {Measuring customer satisfaction with the Gautrain during the COVID-19 pandemic using the service quality model},
  author = {Douglas N. Raza and Tshepiso Koele and Morongoa G. Makhafola and Mpho M. Monyemangene},
  year = {2022},
  journal = {Journal of Transport and Supply Chain Management},
  doi = {10.4102/jtscm.v16i0.771},
  url = {https://doi.org/10.4102/jtscm.v16i0.771}
}

RIS

TY  - JOUR
TI  - Measuring customer satisfaction with the Gautrain during the COVID-19 pandemic using the service quality model
AU  - Douglas N. Raza
AU  - Tshepiso Koele
AU  - Morongoa G. Makhafola
AU  - Mpho M. Monyemangene
PY  - 2022
JO  - Journal of Transport and Supply Chain Management
DO  - 10.4102/jtscm.v16i0.771
UR  - https://doi.org/10.4102/jtscm.v16i0.771
ER  -

APA

Raza, D. N., Koele, T., Makhafola, M. G., & Monyemangene, M. M. (2022). Measuring customer satisfaction with the Gautrain during the COVID-19 pandemic using the service quality model. Journal of Transport and Supply Chain Management. https://doi.org/10.4102/jtscm.v16i0.771

Source records

crossref · retrieved 2026-09-26T11:27:55.157Z