SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
- DOI
- 10.5281/zenodo.14579729
- Published
- 1988
- Container
- Not recorded
- Publisher
- Zenodo
- Open access
- yes
Credibility signals
limited evidence Score 47/100 under policy 1.0.0. This is a metadata assessment, not a judgment of the paper's conclusions.
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Cite this work
BibTeX
@article{allodium:10.5281/zenodo.14579729,
title = {SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality},
author = {Parasuraman, A. and Berry, Leonard L. and Zeithaml, Valarie A.},
year = {1988},
doi = {10.5281/zenodo.14579729},
url = {https://doi.org/10.5281/zenodo.14579729}
}RIS
TY - JOUR TI - SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality AU - Parasuraman, A. AU - Berry, Leonard L. AU - Zeithaml, Valarie A. PY - 1988 DO - 10.5281/zenodo.14579729 UR - https://doi.org/10.5281/zenodo.14579729 ER -
APA
A., P., L., B. L., & A., Z. V. (1988). SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality. https://doi.org/10.5281/zenodo.14579729