Understanding Customer Retention through Customer Relationship Management (CRM): A Quantitative Study of Grocery Retail Stores in Cotabato Province, Philippines
- DOI
- 10.70838/pemj.580503
- Published
- 2026-06-20
- Container
- Psychology and Education: A Multidisciplinary Journal
- Publisher
- Not recorded
- Open access
- no
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Cite this work
BibTeX
@article{allodium:10.70838/pemj.580503,
title = {Understanding Customer Retention through Customer Relationship Management (CRM): A Quantitative Study of Grocery Retail Stores in Cotabato Province, Philippines},
author = {Dana Florendo and Mary Grace Diniega and Sandra Fritz Yap and Jennelyn Solis and James Larazan and Aiza Silvano},
year = {2026},
journal = {Psychology and Education: A Multidisciplinary Journal},
doi = {10.70838/pemj.580503},
url = {https://doi.org/10.70838/pemj.580503}
}RIS
TY - JOUR TI - Understanding Customer Retention through Customer Relationship Management (CRM): A Quantitative Study of Grocery Retail Stores in Cotabato Province, Philippines AU - Dana Florendo AU - Mary Grace Diniega AU - Sandra Fritz Yap AU - Jennelyn Solis AU - James Larazan AU - Aiza Silvano PY - 2026 JO - Psychology and Education: A Multidisciplinary Journal DO - 10.70838/pemj.580503 UR - https://doi.org/10.70838/pemj.580503 ER -
APA
Florendo, D., Diniega, M. G., Yap, S. F., Solis, J., Larazan, J., & Silvano, A. (2026). Understanding Customer Retention through Customer Relationship Management (CRM): A Quantitative Study of Grocery Retail Stores in Cotabato Province, Philippines. Psychology and Education: A Multidisciplinary Journal. https://doi.org/10.70838/pemj.580503
Source records
- hal · retrieved 2026-09-25T09:22:28.691Z