Quality, satisfaction and loyalty: A comparison of SERVQUAL and SERVPERF for educational service in China
- Type
- Retraction
- Notice date
- 9/16/2010 0:00
- Journal
- 2010 International Conference on Management and Service Science
- Publisher
- IEEE: Institute of Electrical and Electronics Engineers
- Notice DOI
- 10.1109/icmss.2010.5576967
- Original paper DOI
- 10.1109/icmss.2010.5576967