The impact of service failure on customer complaint of inter-cultural service encounters
- Type
- Retraction
- Notice date
- 9/6/2011 0:00
- Journal
- 2011 2nd Intl Conf on Artificial Intelligence, Management Science and Electronic Commerce
- Publisher
- IEEE: Institute of Electrical and Electronics Engineers
- Notice DOI
- 10.1109/aimsec.2011.6010571
- Original paper DOI
- 10.1109/aimsec.2011.6010571