From customer satisfaction index to service quality: A new quality concept in the e-government performance evaluation

Type: Retraction
Notice date: 6/16/2011 0:00
Journal: 2011 International Conference on E-Business and E-Government (ICEE)
Publisher: IEEE: Institute of Electrical and Electronics Engineers
Notice DOI: 10.1109/icebeg.2011.5881949
Original paper DOI: 10.1109/icebeg.2011.5881949

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