Chatbots’ Empathetic Conversations and Responses: A Qualitative Study of Help‑Seeking Queries on Depressive Moods Across 8 Commercial Conversational Agents

actpapercliniciantier 3link ok

Open source

Overview

AI-generated summary, not a substitute for reading the source.

This qualitative study analyzes real-world interactions between users and eight commercial conversational agents to assess how these systems respond to queries about depressive moods. The authors examine whether chatbots incorporate therapeutic communication techniques, such as empathy, by coding user help-seeking patterns and bot response styles across social chatbots and voice assistants. The resource provides a descriptive overview of the varying degrees of empathetic support and informational replies offered by different platforms.

ID
59bb29e88d104221
Source org
PubMed Central
Author
Hyojin Chin (Gyeongsang National University), Gumhee Baek (Ewha Womans University), Chiyoung Cha (Ewha Womans University), Meeyoung Cha (Korea Advanced Institute of Science and Technology)
Published
2025-09-03
OA status
gold
DOI
10.2196/71538
PMID
Not recorded
PMCID
Not recorded
Citations
1

Tags

Verification

Automated checks only, not clinical endorsement or advice.

Cite this entry

BibTeX

@article{allodium:59bb29e88d104221,
  title = {Chatbots’ Empathetic Conversations and Responses: A Qualitative Study of Help‑Seeking Queries on Depressive Moods Across 8 Commercial Conversational Agents},
  author = {Hyojin Chin and Gumhee Baek and Chiyoung Cha and Meeyoung Cha},
  year = {2025},
  journal = {PubMed Central},
  doi = {10.2196/71538},
  url = {https://doi.org/10.2196/71538}
}

RIS

TY  - JOUR
TI  - Chatbots’ Empathetic Conversations and Responses: A Qualitative Study of Help‑Seeking Queries on Depressive Moods Across 8 Commercial Conversational Agents
AU  - Chin, Hyojin
AU  - Baek, Gumhee
AU  - Cha, Chiyoung
AU  - Cha, Meeyoung
PY  - 2025
PB  - PubMed Central
DO  - 10.2196/71538
UR  - https://doi.org/10.2196/71538
ER  -

APA

Chin, H., Baek, G., Cha, C., & Cha, M. (2025). Chatbots’ Empathetic Conversations and Responses: A Qualitative Study of Help‑Seeking Queries on Depressive Moods Across 8 Commercial Conversational Agents. PubMed Central. https://doi.org/10.2196/71538

Related entries

More like this